MiStoreTechnics makes every effort to ensure the right product is delivered to the right address and to the right person. However should there be an error, customers should immediately contact our Customer Support. Our returns policy is designed to provide an effective way for returning goods, thus reducing the time spent by all parties and ensuring a high level of customer service.
7 Day Money Back Guarantee
Under the Distance Selling Regulations you have a 7 working day cooling-off period starting from the day after receipt to cancel the order for all retail mail order transactions excluding trade/business transactions, all computers and items specifically built/assembled for you, delivery charges, unsealed software and consumables.
To return goods you must send us written confirmation within the cooling-off period. You will be responsible for the cost of returning the items (or our costs for collecting them) and must be returned in original packaging and in condition received else void. Please contact us before returning any item. All items must be returned within 7 days of purchase, unused, in the original packaging and fully insured to the total value of the goods. You must also use a courier who provides tracking information.
NOTE:
You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.
All returned Goods must be accompanied by all of the original packaging, together with all manuals, all accessories and documentation provided by the manufacturer. No returns can be accepted if any of the relevant packaging, accessories etc. are damaged.
Please note: In compliance with the Distance Selling Regulations, any computer software that has been unsealed cannot be returned. Software and consumables are only returnable if in sealed new condition and unopened.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 48 hours of receipt. If goods are visibly damaged on receipt or you are unable to check them before signing, the delivery note should be signed as "unchecked/damaged". Once the damaged goods have been collected and received back in our warehouse, we'll issue replacement goods or a full refund as requested.
Faulty Items
Before completing the returns form, we always ask you to talk to the manufacturer's technical support, who will try to diagnose and solve your problem. At this stage, some manufacturers will send the replacement directly to you, which is usually quicker than returning the item to us. If the manufacturer's support team cannot resolve the fault, they will issue you with a reference number which you'll need to provide to us when you complete our form.
If you receive an item that is faulty or damaged you may return it to us and we will replace it, if stock is available, or provide a refund. A replacement will be sent, or a refund will be made when we receive the returned item from you.
Returns Procedure
In order to return goods to MiStoreTechnics, customers must obtain an RMA (Returns Merchandise Authorisation) number. In order to request an RMA number, customers can either contact the Customer Support or complete an RMA request form.
Once the Customer Services team receive the request for RMA, they shall contact the customer within 48 hours. In most cases returns are processed within the same working day. A valid RMA number is issued by MiStoreTechnics for the products in question and this is sent to the customer via e-mail.
Package the item securely and include the printed RMA request form.
Obtain a proof of postage when you send the item as we reserve the right not to accept returns that do not have a RMA number or a proof of postage.
Once the item has been returned it will be inspected and tested by our technicians. If it is found not to be faulty or as described it will be returned at your expense and an admin fee may be chargeable to cover any costs incurred.
Once your return has been processed, we will then send you your replacement. If the replacement is out of stock or unavailable we will issue a refund.
NOTE:
It is your responsibility to ensure that the item is securely and safely packaged when returning any items to us. We cannot accept liability for loss or damage in transit for items that are insufficiently packaged.
Any returned items received without a valid RMA may be rejected.
Once the RMA is issued you must return the item(s) within 7 days.
Refund
Once we've received the returned items and they have been inspected we will then issue a refund to the account used for the original payment. Typically this will take 2-3 days to appear in your account, but can take longer depending on the card issuer, but in any event it will be within 30 days.
